By using the Site or purchasing any Service, you confirm that:

• you are at least 18 years old

• you have the legal capacity to enter into binding contracts

• you will use the Services only for lawful purposes.

Sylvie Swan reserves the right to refuse service to anyone at any time.

Sylvie Swan provides services related to personal development, mentorship, leadership, personal expansion, and professional or creative development.

Services may include but are not limited to:

• online programs

• mentorship and coaching

• group containers and masterminds

• memberships

• digital trainings and courses

• live or recorded events

• private sessions.

Sylvie Swan reserves the right to modify the format, structure, delivery method, timing, or content of the Services where necessary.

Certain elements of a program may be delivered live, recorded, or in alternative formats.

Access to certain Services may require creating an account.

You agree to provide accurate information and keep your login credentials confidential.

Accounts are personal and non-transferable.

Sharing login details or providing unauthorized access to purchased content is strictly prohibited.

Sylvie Swan reserves the right to suspend or terminate accounts suspected of misuse.

Prices for Services are listed in euros unless otherwise specified.

Sylvie Swan reserves the right to modify pricing at any time. The applicable price is the one displayed at the time of purchase.

Taxes may apply depending on the Client’s location.

Placing an order on the Site constitutes a binding offer to purchase.

An order becomes final once:

• payment has been completed

• these Terms have been accepted

• confirmation has been sent by email.

Sylvie Swan reserves the right to refuse or cancel orders in case of suspected fraud or violation of these Terms.

Payments may be made:

• in full

• through installments

• through subscription payments.

If a payment plan is selected, the Client remains responsible for the full purchase price, regardless of participation, attendance, or completion of the Service.

Failure to complete payments may result in suspension of access to Services.

By purchasing a Service, you agree not to initiate chargebacks, payment disputes, or reversals without first attempting to resolve the matter directly with Sylvie Swan.

If a chargeback is initiated without prior communication, Sylvie Swan reserves the right to:

• immediately terminate access to all Services

• revoke access to purchased programs

• deny future participation in programs

• pursue recovery of outstanding payments.

Certain Services may be offered on a recurring subscription basis.

Subscriptions renew automatically unless cancelled before the next billing cycle.

Payments already made are non-refundable.

Unless otherwise stated on the sales page, all purchases are final and non-refundable.

No refunds will be issued due to non-participation, personal circumstances, dissatisfaction, or technical issues related to the Client’s equipment or internet connection.

If you are a consumer located in the European Union, you normally have a 14-day withdrawal right.

By purchasing digital content or services that begin immediately, you expressly request immediate access to the Service and acknowledge that you lose your statutory right of withdrawal once the Service has begun.

Clients receive access to programs and digital content through the Site or designated platform.

Access duration is specified on the relevant sales page.

Sylvie Swan reserves the right to modify, update, or reorganize program content when necessary.

Access may be suspended in case of payment default.

Certain Services may include access to communication tools such as messaging platforms, private communities, or live support channels.

These tools are provided to support the mentorship experience and are subject to reasonable use.

Additional rules may apply depending on the specific program, community guidelines, or mentorship agreement associated with the Service.

All materials, frameworks, concepts, and content provided by Sylvie Swan are protected by intellectual property laws.

This includes:

• videos

• written materials

• course content

• program structures

• methodologies

• branding and frameworks.

Clients may not reproduce, distribute, sell, teach, or commercially exploit this content without written permission.

Participants agree to maintain confidentiality regarding information shared within mentorship spaces, communities, and private containers.

Sylvie Swan will also respect the confidentiality of personal information shared by clients, subject to legal obligations.

By submitting testimonials, feedback, or comments, you grant Sylvie Swan the right to use such content for marketing and promotional purposes.

Testimonials may be edited for clarity or anonymized where appropriate.

Participants must interact respectfully within programs and community spaces.

Sylvie Swan reserves the right to remove participants engaging in abusive, harmful, defamatory, or disruptive behavior.

Removal may occur without refund.

Services provided by Sylvie Swan are intended for educational and personal development purposes only.

They do not constitute medical, psychological, financial, or legal advice.

Sylvie Swan does not guarantee specific results.

To the fullest extent permitted by law, Sylvie Swan shall not be liable for indirect damages including loss of income, opportunity, or business.

Any liability shall be limited to the amount paid for the Service during the three months preceding the claim.

Sylvie Swan shall not be liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including technical failures, illness, internet outages, or third-party platform disruptions.

These Terms are governed by Belgian law.

In case of dispute, the parties agree to seek an amicable resolution first.

If no resolution is reached, disputes will be handled by the courts of the judicial district of the Company’s registered office.

Sylvie Swan reserves the right to modify these Terms at any time.

The updated Terms will apply from the moment they are published on the Site.

For questions regarding these Terms:

hello@sylvieswan.com